Services
This is where you can rely on our expertise to guide you through the process and the different options available.
Making the arrangements
We offer a flexible approach to making the arrangements, as every family has different needs. Some clients prefer us to visit them in their own home, whereas others prefer to visit the funeral home. When the time comes you let us know your preferences and we will do our best to accommodate these.
Confidentiality and Privacy
From the moment we are instructed to act on your behalf, and/or we collect the deceased; all information given to us is treated of a confidential nature. Only people involved in the delivery of the funeral will have the relevant information shared with them. If we are contacted by third parties, or anyone believing they have a past connection with you or the deceased; we will take their details and pass them onto you.
Sometimes, our clients prefer that details of the funeral are kept private. If this is the case, let us know and we will not divulge any information about the date or location of the funeral.
Chapel of rest
Family and friends are welcome to use the Chapel at any point prior to the funeral to say their last goodbyes. This is entirely a personal choice as people have mixed feelings about this. You do what is right for you. If you wish to use the Chapel please let us know.
If for any reason, you wish to restrict other people visiting the deceased, you need to inform us of this.
Obituary
We can place death notices in local or national newspapers, at your request. For most papers, the notices will also be included online. We can assist you with the wording of these notices, or you can draft something yourself.
Some people prefer a simple notification of death detailing the arrangements for the funeral, whereas others may prefer a more personalised notice, including verses, personal messages, or photos. We can assist you in drafting a notice of any format.
Order of Service
One way of personalizing the funeral arrangements is through an Order of Service. We have a number of suppliers who can provide a range of Order of Services, in different designs, so that the deceased can be best remembered. Some simply contain the words of Hymns that are to be sung, and others include photos, memories, poems, the entire content of the service. Again, this is personal preference, and we will assist you in designing an Order of Service to suit.
Flowers
We do not provide any floral tributes but are happy for them to be delivered to our premises prior to the funeral. We can arrange a floral tribute on your behalf, through our local florist.
Donations
A lot of families tend to ask for donations in lieu of flowers, restricting flowers to immediate family only. Whilst making the arrangements we will ask if you have a preference of who you would like to benefit from any such donations. This can be one or a number of charitable organisations. We can receive donations in the form of cash, cheque, or bank transfer, we will also ensure that there is a collection box (es) available during the funeral.
All monies in memory of the deceased will be collated, and then approximately two weeks after the date of the funeral, which allows for late donations, we will send the monies to the identified charities and request that they notify the family on receipt of the funds.
Attendance Cards / List
In order to provide you with a list of names of those that attend the Funeral Service, we will either take names of people on entry to the Service or place attendance cards on the seats that can be filled in. Following the service, we will produce a list of people that were in attendance, and of those who have contacted us so that they can be represented too.